QUORLYN / CUSTOMER CARE
Shipping Policy
At Quorlyn, we know that choosing artwork for your home is only part of the experience. Receiving your prints safely, with clear delivery expectations and reliable shipment information, matters just as much.
Our shipping procedures are designed to make ordering wall art straightforward, from initial preparation to final delivery.
This Shipping Policy explains the delivery services, shipping costs, processing times, and tracking procedures that apply to orders placed through https://quorlyn.shop/.
1. Shipping Destinations and Rates
Quorlyn currently ships physical wall art prints throughout the United States.
We provide free standard shipping on all eligible wall art orders, with no minimum purchase amount required.
Our domestic shipping service is intended to give customers a simple and transparent delivery experience without additional standard shipping charges.
Depending on the delivery destination, package dimensions, and handling requirements, we may use established carriers, including:
USPS (United States Postal Service)
UPS (United Parcel Service)
The carrier assigned to your order may vary according to the shipment's destination and specific transportation requirements.
2. Preparing Your Order
Payment confirmation and order preparation take place within the same processing window.
Orders are generally processed within 1–2 business days from purchase, including payment and order confirmation.
During this period, the selected products are prepared, checked against the order details, and packaged according to their shipping requirements.
Business days exclude weekends and applicable public holidays.
Please understand that processing time refers to the preparation of your order before dispatch and is separate from the shipping transit period.
3. Estimated Delivery Schedule
We aim to provide customers with realistic delivery expectations before they complete a purchase.
Our standard shipping timeframes are as follows:
| Delivery Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| Shipping Transit | 3–5 business days |
| Total Estimated Delivery | 4–7 business days |
Once your order has been dispatched, standard shipping generally requires an additional 3–5 business days.
Under normal circumstances, most orders are expected to arrive within approximately 4–7 business days from the date of purchase.
These timeframes are estimates and should not be interpreted as guaranteed delivery dates.
Unexpected circumstances may occasionally affect the delivery schedule, including:
Severe weather conditions.
Transportation interruptions.
Carrier processing delays.
Increased shipment volumes during holidays.
Operational disruptions.
Other circumstances beyond our reasonable control.
We recommend considering these possibilities when ordering artwork for a specific decorating project or occasion.
4. Packaging and Artwork Protection
Wall art prints require appropriate handling and packaging during transportation.
At Quorlyn, packaging is selected according to the artwork's dimensions, format, and product-specific handling requirements.
Our packaging methods are intended to help reduce the risk of bending, surface damage, or other issues that may occur during transit.
Different artwork formats may require different packaging approaches.
We recommend checking the condition of your package and artwork shortly after delivery.
If you notice visible damage, missing components, or an incorrect product, please contact our customer support team so we can review the issue and assist with an appropriate resolution.
5. Tracking Your Shipment
We understand the importance of knowing where your order is during delivery.
Every shipped order includes tracking information, allowing customers to follow their packages through the designated carrier.
Tracking details are generally provided within 24 hours after shipment.
Once the information has been issued, you can use the carrier's tracking service to check your shipment's progress and view available delivery updates.
Please allow some time for tracking information to become active.
Carriers may need to scan and register the package before the first tracking event appears.
If you experience difficulty accessing your tracking information, please contact us with your order details.
6. Signature Requirements for Certain Orders
For orders with a total value exceeding $200, the shipping carrier may require a signature at the time of delivery.
If signature confirmation is required, an authorized recipient may need to be present at the delivery address to accept the package.
These requirements are determined according to the carrier's procedures and the circumstances of the shipment.
We encourage customers to monitor tracking notifications for any delivery instructions.
7. Accurate Shipping Information
Providing complete and accurate delivery information is important for the successful fulfillment of your order.
Before completing checkout, please verify the following details:
Recipient's full name.
Street address.
Apartment, suite, or unit number, where applicable.
City and state.
ZIP code.
Any other information necessary for delivery.
Customers are responsible for ensuring that the shipping information submitted during checkout is correct.
Inaccurate or incomplete addresses may cause delivery delays, unsuccessful delivery attempts, or additional shipment complications.
If you discover an error after placing an order, please contact us as soon as possible.
We will review the available options for correcting the information before dispatch. Changes may not be possible once a package has entered the carrier's delivery network.
8. Delayed or Missing Shipments
Although most shipments arrive within the estimated delivery window, delays can occasionally occur.
If your package has not arrived within the expected timeframe, we recommend reviewing the latest tracking information provided by the carrier.
Tracking updates may indicate temporary transportation delays, delivery attempts, or changes to the expected arrival date.
If the tracking information does not resolve your concern, please contact Quorlyn with your order number and relevant delivery details.
We can review the available shipment information and assist with determining the appropriate next steps.
9. Damaged or Incorrect Deliveries
We want customers to receive the artwork they ordered in the expected condition.
If your shipment arrives damaged, incomplete, or different from your purchase, please notify us as soon as possible.
When contacting our team, include your order number and a description of the issue.
We may request photographs of the artwork, packaging, or shipping label to help us evaluate the situation.
Once the information has been reviewed, we will determine an appropriate resolution in accordance with our Returns & Refund Policy and applicable customer rights.
10. Shipping Questions and Customer Assistance
Our customer support team is available to assist with questions about order preparation, shipment tracking, delivery estimates, and shipping-related concerns.
We aim to respond to customer inquiries within one business day, although response times may occasionally be longer during periods of increased demand.
For assistance with an existing purchase, please include your order number so we can review the relevant details efficiently.
11. Contact Information
For shipping inquiries, tracking assistance, or questions concerning an existing order, please contact Quorlyn using the information below.
Store: Quorlyn
Website: https://quorlyn.shop/
Email: contact@quorlyn.shop
Phone: +44 7888 931903
Business Address: 101 Woodland Dr, St Albans AL4 0EN, United Kingdom
HELP & STORE POLICIES
Returns & Refund Policy Payment Policy Privacy Policy Terms of Service Frequently Asked Questions