QUORLYN / CUSTOMER CARE
Terms of Service
Last updated: October 29, 2026
Thank you for visiting Quorlyn.
We believe that purchasing artwork for your home should be a clear and rewarding experience. These Terms of Service explain the conditions that govern your use of https://quorlyn.shop/, including browsing our wall art collection, placing orders, making payments, and accessing our customer services.
By visiting our website, creating an account, or completing a purchase, you agree to these Terms of Service and the additional policies referenced throughout this document.
Please read these Terms carefully before using our website. If you do not agree with these conditions, please refrain from accessing our services or placing an order.
1. About Quorlyn and Our Services
Quorlyn is an online retail brand specializing in physical wall art prints for home decoration and interior spaces.
Our website allows customers to discover artwork, explore available designs, review product specifications, select product options, and purchase items through our online checkout.
Throughout these Terms, the expressions "Quorlyn," "we," "us," and "our" refer to our online store and its operations. "You" and "your" refer to visitors, customers, and individuals accessing our services.
These Terms apply to all users of our website and incorporate the following policies where applicable:
Shipping Policy
Returns & Refund Policy
Payment Policy
Privacy Policy
Other relevant notices and information published on our website
These documents provide additional details about purchasing conditions, customer responsibilities, and the services available through Quorlyn.
2. Customer Eligibility and Responsibilities
Our online store is intended for individuals who are legally permitted to enter into purchasing agreements.
By using our website, you confirm that you are at least 18 years old, or have reached the legal age of majority in your jurisdiction, and have the legal capacity to complete a purchase.
If you make a purchase on behalf of another individual, organization, or business, you confirm that you have the necessary authorization.
Customers are expected to provide accurate information, use our website responsibly, and comply with applicable laws.
We reserve the right to restrict access or decline transactions when there are reasonable grounds to suspect fraudulent activity, unauthorized use, or other violations of these Terms.
3. Customer Information and Account Security
Certain website features may allow customers to create accounts, review purchases, or manage personal information.
When registering an account or placing an order, you agree to provide complete, accurate, and current information.
This may include:
Your full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Applicable payment information.
Other details reasonably required to process your purchase.
You are responsible for reviewing and updating your information when necessary.
If you create an account, you must maintain the confidentiality of your login credentials and take reasonable precautions to prevent unauthorized access.
Please contact us promptly if you suspect suspicious activity or believe your account has been accessed without permission.
We may suspend or restrict accounts associated with fraud, repeated policy violations, abusive transactions, or material security concerns.
4. Artwork Selection and Product Specifications
At Quorlyn, we aim to provide customers with clear and accurate information about the artwork available through our store.
Our product listings may include:
Artwork descriptions and design details.
Product photographs and visual previews.
Available print dimensions.
Materials and finishes.
Color options and design variations.
Product pricing.
Availability and other relevant specifications.
Please review the individual product page carefully before placing an order, particularly the selected artwork, dimensions, and available options.
Product Appearance
We make reasonable efforts to display artwork as accurately as possible.
However, the appearance of a physical print may differ slightly from its digital representation.
Factors such as screen calibration, display brightness, lighting conditions, photography, and normal printing variations may influence how colors and details appear.
Minor differences between digital images and physical artwork do not necessarily indicate a product defect.
Product Availability
Artwork designs, print sizes, and available options may change over time.
We reserve the right to update product information, adjust available variations, or discontinue products when necessary.
If an item becomes unavailable after an order is submitted, we will review the situation and provide appropriate information regarding the affected purchase.
5. Prices, Taxes, and Special Offers
All product prices are displayed on the relevant product pages and during checkout.
Prices may be updated to reflect changes in product costs, supply conditions, market circumstances, or promotional activities.
Changes generally do not affect purchases that have already been accepted, except where an obvious pricing or listing error requires correction.
Applicable sales taxes and any additional permitted charges will be calculated or disclosed during checkout.
Promotional Conditions
Quorlyn may occasionally provide promotional discounts, coupon codes, or other special offers.
Unless otherwise specified:
Promotional discounts have no cash value.
Offers may apply only to selected products or orders.
Promotional codes may have expiration dates.
Discounts cannot be combined unless expressly permitted.
Certain promotions may be subject to additional eligibility conditions.
We may reject fraudulent or abusive use of promotional offers and modify or discontinue promotions when appropriate.
6. Order Placement and Acceptance
To purchase artwork from Quorlyn, customers must select their preferred products, confirm the available options, add the items to their shopping cart, and complete the checkout process.
Submitting an order constitutes a request to purchase the selected products, subject to payment authorization and order acceptance.
Order confirmation is generally completed within 1–2 business days, and relevant purchase information is sent to the email address provided during checkout.
This confirmation period is included in our overall 1–2 business day order processing window; it is not an additional stage.
Customers should carefully verify their selected artwork, dimensions, delivery address, and billing information before submitting an order.
Order Cancellations and Restrictions
We may refuse, cancel, or partially fulfill an order for legitimate reasons, including:
Product unavailability.
Incorrect or incomplete customer information.
Payment authorization difficulties.
Suspected fraudulent transactions.
Obvious pricing or listing inaccuracies.
Operational or security concerns.
If an order cannot be fulfilled, we may contact you using the information supplied during checkout.
When payment has already been collected for a canceled purchase, an applicable refund will be issued to the original payment method.
7. Payment Terms and Transaction Security
By completing checkout, you authorize payment for the total amount displayed before confirming your purchase.
This amount includes the selected products, applicable taxes, and any additional charges disclosed during checkout.
The payment methods available at Quorlyn are presented during the checkout process.
Payments are handled through the applicable third-party payment service providers.
Sensitive card and banking credentials are processed through the relevant payment provider's systems rather than stored directly on Quorlyn-controlled website servers.
We use reasonable security safeguards intended to protect transactions and reduce the risk of unauthorized activity.
However, no online payment system or electronic transaction can be guaranteed to be completely free from security risks.
For further information about payment authorization, billing responsibilities, and transaction procedures, please review our Payment Policy.
8. Shipping Services and Delivery Estimates
Quorlyn offers free standard shipping throughout the United States for eligible wall art print orders, with no minimum purchase requirement.
Our standard estimated delivery schedule is:
Order processing: 1–2 business days from purchase, including payment and order confirmation.
Shipping transit: 3–5 business days after dispatch.
Total estimated delivery: 4–7 business days from the purchase date under normal circumstances.
Orders may be shipped through established delivery carriers, including USPS and UPS, depending on the destination and shipment requirements.
Tracking information is generally provided within 24 hours after shipment.
For orders exceeding $200, the shipping carrier may require a signature upon delivery.
Shipping and delivery estimates are not guaranteed arrival dates.
Actual delivery may be affected by carrier delays, adverse weather, transportation disruptions, holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
For detailed shipping conditions, please consult our Shipping Policy.
9. Returns and Customer Eligibility
We accept returns of eligible physical products within 30 days of delivery, subject to the conditions described in our Returns & Refund Policy.
To qualify for a standard return, the product must generally:
Be unused and remain in its original condition.
Include the original packaging.
Include all accessories and components supplied with the purchase.
Be accompanied by valid proof of purchase.
Meet the applicable return eligibility requirements.
Customers must contact Quorlyn before sending a product back.
All standard returns require prior authorization.
Once a return request has been approved, customers receive:
A prepaid return shipping label.
Instructions for preparing and shipping the item.
A Return Authorization Number (RA#).
The assigned authorization number must be clearly displayed on the outside of the return package.
Returns submitted without prior approval may not be accepted or processed, except where applicable law requires otherwise.
10. Refund Procedures and Processing Times
After a returned product has been received, it undergoes an inspection to determine whether the applicable return conditions have been satisfied.
The inspection process generally takes 3–5 business days.
When a return is approved, the applicable refund is issued to the original payment method within 5–7 business days.
Following refund issuance, your financial institution or payment provider may require an additional 3–10 business days for the funds to appear in your account.
Refund posting times may vary depending on the payment provider.
For complete refund instructions and eligibility conditions, please review our Returns & Refund Policy.
11. Exchanges and Replacement Products
Customers who would prefer a different artwork design, print size, or another available product must first follow the standard return process for the original purchase.
Once the original return has been approved, a separate order may be placed for the replacement product.
Any eligible credit associated with the approved return may be applied toward the replacement purchase.
Replacement orders are subject to current product availability, applicable prices, and purchasing conditions.
12. Personalized Artwork and Return Exceptions
Where customization is available, the applicable options will be displayed on the individual product page.
Customers are responsible for reviewing personalized text, selected designs, uploaded images, and other customization instructions before completing a purchase.
Personalized or custom-made artwork generally cannot be canceled once production has begun.
Certain products are excluded from standard returns, including:
Personalized or custom-made prints.
Artwork incorporating customer-requested text or images.
Products specifically identified as final sale or clearance.
Items damaged after delivery through misuse, improper handling, or inadequate care.
These exclusions do not limit mandatory consumer rights or remedies available under applicable law.
13. Damaged, Defective, or Incorrect Orders
We recognize that receiving artwork in the expected condition is an important part of the purchasing experience.
If your order arrives damaged, incomplete, defective, or different from what you purchased, please contact our customer support team as soon as possible.
Issues may include:
Prints damaged during transportation.
Damaged packaging.
Incorrect artwork designs.
Wrong print sizes or available variations.
Missing components or accessories.
Products that differ materially from the purchased item.
We may request photographs or additional order details to help assess the situation.
Following review, we will determine an appropriate resolution consistent with our policies and applicable customer rights.
14. Intellectual Property and Website Materials
The content available through Quorlyn may be protected by copyright, trademark, and other intellectual property laws.
This content may include:
Website text and product descriptions.
Artwork presentations and images.
Brand names, logos, and graphics.
Website designs and layouts.
Photographs and other creative materials.
Relevant intellectual property rights belong to Quorlyn or their respective owners and licensors.
Visitors may access our website for lawful personal browsing and shopping purposes.
Without appropriate authorization, you may not reproduce, modify, republish, distribute, or commercially exploit protected website content, except where permitted by applicable law.
Purchasing a physical wall art print does not automatically transfer copyright ownership or other intellectual property rights associated with the underlying artwork.
15. Reviews, Feedback, and Customer Submissions
Customers may have the opportunity to submit reviews, photographs, suggestions, or other materials through our website.
By submitting content, you confirm that the information is lawful, truthful, and does not violate another person's intellectual property or other rights.
You grant Quorlyn a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to reproduce, display, adapt, distribute, publish, and use voluntarily submitted content in connection with our website, products, and related promotional activities, to the extent permitted by applicable law.
We may moderate, decline, edit, or remove content that violates these Terms or is otherwise inappropriate for our website.
Unless separately agreed, no compensation is owed for permitted use of submitted materials.
16. Acceptable Use and Prohibited Activities
Our website is provided for legitimate shopping and related personal activities.
Visitors and customers must not engage in conduct that compromises website security, infringes upon another person's rights, or violates applicable laws.
Prohibited activities include:
Submitting fraudulent or unauthorized transactions.
Attempting to access restricted systems without permission.
Introducing malware, viruses, or harmful software.
Interfering with website functionality or security.
Extracting website data through unauthorized automated methods.
Impersonating another person or misrepresenting identity.
Publishing fabricated or misleading customer reviews.
Collecting personal information without authorization.
Abusing promotional offers or return procedures.
Using our website for unlawful commercial activities.
Engaging in unauthorized resale or commercial redistribution.
Violating applicable trade regulations.
Publishing unauthorized advertisements or commercial links.
We reserve the right to investigate suspected violations and take reasonable action, including restricting access, suspending accounts, canceling affected transactions, or pursuing appropriate legal remedies.
17. Third-Party Services and External Websites
Quorlyn may rely on independent service providers to support the operation of our online store.
These services may include:
Payment processing.
Website hosting and ecommerce infrastructure.
Order fulfillment and shipping.
Customer communications.
Website analytics.
Technical support and security services.
Third-party providers may operate under their own terms, privacy notices, and service conditions.
Although we use these services to support our operations, we do not control every aspect of their independent activities.
Our website may also contain links to external websites or resources operated by third parties.
Accessing those websites is at your discretion. We recommend reviewing their applicable terms and privacy policies before interacting with them.
18. Website Accuracy, Corrections, and Updates
We make reasonable efforts to maintain accurate and current information throughout our website.
Nevertheless, occasional inaccuracies may occur, including:
Typographical errors.
Incorrect product descriptions.
Pricing discrepancies.
Unavailable product variations.
Inventory inaccuracies.
Technical or display errors.
We may correct or update inaccurate information when it is identified.
If an error materially affects an order, we may contact the customer, provide corrected information, or cancel the affected purchase and issue an applicable refund.
We may also update website features, product collections, or available services as part of normal business operations.
19. Website Availability and Account Restrictions
We aim to provide a functional and accessible online shopping experience.
However, uninterrupted access to our website cannot be guaranteed.
Temporary disruptions may occur due to maintenance, technical problems, third-party service interruptions, security incidents, or other circumstances beyond our reasonable control.
We may modify, restrict, suspend, or discontinue certain website functions when necessary.
Accounts or access privileges may also be restricted when there are reasonable grounds to suspect fraud, repeated policy violations, or significant security concerns.
Termination of website access does not automatically eliminate customer rights or obligations associated with previously completed purchases.
20. Disclaimer of Warranties
To the extent permitted by applicable law, our website, digital content, and related services are provided on an "as is" and "as available" basis.
We do not guarantee that website operation will always be uninterrupted or entirely free from technical errors.
We also do not guarantee that physical prints will appear completely identical to digital images where minor differences result from screen settings, lighting, or ordinary production variations.
To the maximum extent permitted by law, we disclaim express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes or restricts any warranty, remedy, or consumer protection that cannot lawfully be waived.
21. Limitation of Liability
To the fullest extent permitted by applicable law, Quorlyn will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or related services.
Where legally enforceable, our total liability for a claim associated with a specific purchase will not exceed the amount paid for the order giving rise to that claim.
These limitations do not apply where liability cannot lawfully be excluded or restricted.
Nothing in this section removes mandatory customer rights or legal remedies.
22. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Quorlyn, its applicable representatives, employees, agents, service providers, and affiliates against third-party claims, losses, liabilities, expenses, and reasonable legal costs arising from:
Your unlawful use of our website.
Your violation of these Terms.
Content you submit that infringes another party's rights.
Your unauthorized or unlawful interactions with third parties.
This provision does not limit any responsibilities or protections that cannot legally be excluded.
23. Governing Law and Dispute Resolution
These Terms and any disputes arising from purchases or use of our website are subject to applicable United States federal and state laws.
Disputes will be addressed in accordance with the jurisdictional requirements and consumer protections that apply to the circumstances.
Where appropriate and mutually agreed, the parties may seek to resolve disputes through direct communication, negotiation, or an available alternative dispute resolution process.
Nothing in these Terms prevents customers from exercising rights or pursuing remedies that cannot lawfully be restricted.
24. Severability and Continuing Obligations
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Certain provisions may remain effective after termination when their purpose requires it, including those concerning payment obligations, intellectual property, indemnification, and applicable limitations of liability.
Failure to enforce a provision immediately does not automatically waive our right to enforce it later.
25. Entire Agreement
These Terms of Service, together with our applicable store policies and legal notices, form the agreement governing your use of Quorlyn and purchases made through our online store.
They supersede previous communications or understandings concerning the same subject matter, except where otherwise required by law or expressly agreed.
Section headings are included for convenience and do not alter the interpretation of these Terms.
26. Changes to These Terms
We may revise these Terms periodically to reflect changes in our products, business operations, website functionality, or applicable legal requirements.
When updates are made, the revised version will be published on this page with an updated revision date.
Continued use of our website after updated Terms have been posted constitutes acknowledgment of those changes, subject to applicable law.
Revisions will not retroactively remove customer rights associated with previously completed purchases where doing so would be unlawful.
We encourage customers to review this page periodically for current information.
27. Contact Quorlyn
If you have questions about these Terms of Service, our wall art collection, an existing purchase, or another store-related matter, please contact our customer support team.
We aim to respond to customer inquiries within one business day, although response times may occasionally be longer during periods of increased demand.
Store: Quorlyn
Website: https://quorlyn.shop/
Email: contact@quorlyn.shop
Phone: +44 7888 931903
Business Address: 101 Woodland Dr, St Albans AL4 0EN, United Kingdom
HELP & STORE POLICIES
Shipping Policy Returns & Refund Policy Payment Policy Privacy Policy Frequently Asked Questions