QUORLYN / CUSTOMER CARE
Privacy Policy
Your privacy matters to us at Quorlyn. We believe that shopping for artwork should be accompanied by clear information about how your personal details are handled.
This Privacy Policy describes the information we may collect when you visit https://quorlyn.shop/, explore our wall art prints, make a purchase, or communicate with our team. It also explains how that information is used, when it may be disclosed, and the choices available to you.
We encourage you to read this policy to better understand our approach to customer privacy.
1. Information You Share With Quorlyn
Certain personal information is necessary to provide our products, process orders, and assist customers.
Depending on your interaction with our website, we may collect the following categories of information.
Personal and Contact Details
When you place an order, register an account, or request assistance, you may provide:
Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Other information necessary to communicate with you or fulfill your purchase.
Purchase and Order Information
When purchasing wall art prints, we may collect details relating to your transaction, including:
Artwork designs selected.
Print sizes and dimensions.
Quantities purchased.
Available product variations.
Order totals and transaction history.
Shipping and fulfillment information.
Return or refund requests.
This information helps us manage purchases accurately and maintain appropriate transaction records.
Account Information
If customer accounts are available on our website, we may collect information associated with account registration, authentication, and order history.
Customers are responsible for keeping their account credentials confidential.
2. Payment Information
Payments made through Quorlyn are processed using the payment services available during checkout.
Depending on the selected payment method, the payment provider may collect information necessary to authorize and complete the transaction.
Sensitive card details and banking credentials are generally handled through the applicable payment provider's systems rather than made directly available to Quorlyn.
We may receive limited transaction information, such as payment confirmation, transaction identifiers, and payment status, to manage orders and refunds.
Payment providers maintain their own privacy and security procedures, which may be explained in their respective policies.
3. Information Collected Through Website Activity
When you browse our website, certain technical information may be collected automatically.
This information may include:
Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and artwork viewed.
Time spent on particular pages.
General browsing and interaction activity.
Website referral sources.
Cookie identifiers and related technical data.
This information helps us understand how visitors interact with Quorlyn, maintain website performance, identify technical problems, and support website security.
Some information may be collected by technologies or service providers supporting our WordPress and WooCommerce storefront.
4. How We Use Customer Information
We use personal information for purposes connected with operating our online store and providing a reliable shopping experience.
Managing Purchases
Customer and order information allows us to confirm purchases, prepare artwork, coordinate fulfillment, arrange delivery, and maintain transaction records.
Providing Order Updates
We may use your contact information to send purchase confirmations, shipping notifications, tracking information, or important messages concerning an existing order.
Assisting Customers
Information shared through customer support channels helps us respond to inquiries, investigate delivery concerns, and manage returns, exchanges, or refunds.
Maintaining Store Security
We may use relevant information to identify potentially fraudulent transactions, prevent unauthorized activity, protect accounts, and maintain the security of our website.
Improving Website Functionality
Technical and browsing information may help us understand visitor activity, assess website performance, and improve navigation and shopping features.
Marketing and Advertising
Where permitted by applicable law, and with consent when required, we may use information to send promotional communications or support advertising activities relating to our wall art collection.
Fulfilling Legal Obligations
Certain information may be processed or retained to meet applicable tax, accounting, legal, regulatory, and recordkeeping requirements.
We limit the use of personal information to appropriate business purposes and other uses permitted by applicable law.
5. Cookies and Online Tracking
Our website may use cookies and similar technologies to support essential functions, understand visitor activity, and improve the online shopping experience.
These technologies generally fall into the following categories.
Essential Website Cookies
Essential cookies help operate features such as:
Shopping carts.
Checkout functionality.
Customer account sessions.
Website security.
Basic navigation and site functionality.
Restricting these cookies may prevent certain website features from working correctly.
Analytics Technologies
Analytics tools may collect information about website traffic, page visits, browsing patterns, and general visitor interactions.
These insights can help us identify technical issues and evaluate improvements to our store.
Advertising and Marketing Technologies
When enabled, advertising technologies may be used to measure marketing performance, understand interactions with advertisements, and support relevant promotional campaigns.
Such technologies may involve third-party advertising providers that receive certain browser, device, or website activity information.
Managing Your Cookie Choices
You can manage, restrict, or delete cookies through your browser settings.
Where additional privacy preference controls are available on our website, you may use them to manage applicable non-essential tracking activities.
Please note that disabling certain cookies may affect shopping cart functionality, account features, or other website services.
6. When We Disclose Personal Information
Quorlyn may share relevant information with third parties when necessary to operate our business, provide requested services, or fulfill legal obligations.
We do not sell or rent customer contact lists as a standalone commercial product.
However, certain advertising-related disclosures may qualify as a sale, sharing, or targeted advertising under applicable privacy laws, even when no direct payment is involved.
Depending on our operational requirements and the services enabled, information may be disclosed to the following categories of recipients.
Payment Providers
Services that authorize transactions, process payments, and manage applicable refunds.
Shipping and Fulfillment Partners
Companies responsible for preparing, transporting, and delivering customer orders.
They may receive information such as recipient names, delivery addresses, contact details, and relevant order information.
Website and Ecommerce Service Providers
Providers supporting our WordPress and WooCommerce operations, including website hosting, technical maintenance, security, customer communications, and order management.
Analytics and Advertising Services
Where applicable, service providers that help us evaluate website traffic, measure advertising performance, or support marketing activities.
Legal and Regulatory Authorities
Government agencies, courts, regulators, or other authorized parties when disclosure is required by applicable law or reasonably necessary to protect legal rights and investigate suspected unlawful activity.
We expect service providers handling personal information on our behalf to use appropriate safeguards and comply with applicable legal and contractual obligations.
7. Customer Support Information
When you contact Quorlyn, we may collect and retain information relevant to your request.
This may include emails, messages, photographs, attachments, order references, and other details you choose to provide.
For example, if a wall art print arrives damaged, we may ask you to provide photographs of the artwork or packaging to help us evaluate the issue.
We use this information to respond to inquiries, review concerns, provide assistance, and maintain appropriate customer service records.
Please avoid including complete credit card numbers, banking passwords, or other sensitive financial credentials in customer support communications.
8. Marketing Communications and Preferences
Customers may have the opportunity to receive marketing communications concerning our artwork, new collections, or promotional activities.
Where required by law, we obtain appropriate consent before sending promotional messages.
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the communication.
You may also contact us directly to request changes to your marketing preferences.
Unsubscribing from promotional communications does not prevent us from sending essential transactional messages, such as order confirmations, delivery updates, or responses to customer service requests.
9. Your Privacy Rights
Depending on your state of residence and applicable privacy legislation, you may have certain rights concerning your personal information.
These rights may include:
Access: Request information about personal data maintained about you.
Correction: Ask us to update inaccurate or incomplete information.
Deletion: Request the removal of eligible personal information.
Data Portability: Request a copy of certain information in an available format.
Processing Restrictions: Request limitations on certain uses of your information where applicable.
Advertising Choices: Opt out of qualifying targeted advertising or personal information sharing where applicable law provides that right.
Marketing Preferences: Withdraw consent to promotional communications where applicable.
To submit a privacy-related request, please email contact@quorlyn.shop.
We may request reasonable information to verify your identity before processing certain requests.
In some cases, information may need to be retained to complete transactions, comply with legal requirements, resolve disputes, or fulfill other purposes permitted by law.
Privacy requests will be reviewed in accordance with applicable legal requirements.
10. How Long We Keep Personal Information
We retain personal information for periods reasonably necessary to support the purposes described in this policy.
Retention periods may differ depending on the type of information and applicable business or legal requirements.
For example:
Order and Transaction Records: May be retained for accounting, tax, dispute resolution, and other legitimate business purposes.
Customer Support Communications: May be maintained to address inquiries and preserve relevant service records.
Account Information: May be retained while an account remains active or as otherwise necessary.
Website Activity Information: May be retained according to the function of the relevant technology and applicable requirements.
When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled according to applicable retention obligations.
11. Protecting Your Information
We recognize the importance of maintaining reasonable safeguards for personal information entrusted to our store.
Quorlyn relies on technical and organizational measures designed to reduce the risk of unauthorized access, misuse, loss, or disclosure.
Depending on the systems and providers involved, these measures may include:
HTTPS connections using SSL/TLS encryption.
Restricted access to customer and transaction information.
Payment processing through third-party providers.
Website security measures and monitoring.
Administrative controls for handling order and customer records.
Although we take reasonable precautions, no website, electronic communication, or information storage system can be guaranteed to be completely secure.
We encourage customers to protect their account credentials and notify us if they suspect unauthorized account activity.
12. External Services and Third-Party Websites
Our website may include links to external websites or use services operated by independent third parties.
These services may have their own privacy policies, security procedures, and information-handling practices.
Quorlyn does not control the independent privacy practices of third-party websites.
We recommend reviewing their privacy notices before providing personal information or interacting with their services.
13. Children's Privacy
Quorlyn provides an online shopping experience intended for customers legally able to make purchases.
Our website is not directed toward children under the age of 13, and we do not knowingly solicit personal information directly from children under that age.
If we become aware that personal information has been collected from a child in circumstances requiring deletion or parental consent under applicable law, we will take appropriate action.
Parents or guardians who believe a child has provided personal information may contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or applicable legal requirements.
When revisions are made, the updated version will be published on this page with a revised date.
Where required by law, we will provide additional notice or obtain appropriate consent before implementing material changes to our information practices.
We encourage customers to review this page periodically to remain informed about how personal information is handled.
15. Privacy Questions and Contact Details
If you have questions about this Privacy Policy, would like additional information about our privacy practices, or wish to submit a privacy-related request, please contact Quorlyn.
Store: Quorlyn
Website: https://quorlyn.shop/
Email: contact@quorlyn.shop
Phone: +44 7888 931903
Business Address: 101 Woodland Dr, St Albans AL4 0EN, United Kingdom
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