QUORLYN / CUSTOMER CARE
Returns & Refund Policy
At Quorlyn, we understand that selecting artwork for your home is a personal decision. We want every customer to feel confident about their purchase and understand the options available if a product does not meet their expectations.
Our Returns & Refund Policy provides clear information about return eligibility, product exchanges, shipping arrangements, and refund processing for orders placed through https://quorlyn.shop/.
Please review the following guidelines before requesting a return.
1. Our 30-Day Return Guarantee
Quorlyn accepts returns and exchanges of eligible physical wall art products within 30 days of delivery.
If you are not satisfied with your purchase, you may request a return within this period, provided the product meets the conditions outlined in this policy.
The return window begins on the date your order is delivered, not the date the purchase was placed.
All standard returns must be reviewed and authorized before the product is shipped back.
We recommend inspecting your artwork shortly after delivery to ensure that it meets your expectations.
2. Requirements for an Eligible Return
To qualify for a standard return, your wall art purchase must satisfy the following conditions:
Unused Condition: The artwork must remain unused and in its original condition.
Original Packaging: The item must include the packaging supplied with the original order.
Complete Contents: All accessories, attachments, and included components must be returned with the product.
Proof of Purchase: Customers must provide an order confirmation, receipt, or other acceptable evidence of purchase.
Standard Product Configuration: The artwork must not have been customized or personalized beyond the standard options presented on its product page.
Products that do not meet these requirements may be ineligible for a standard return.
We encourage customers to keep the original packaging until they have inspected their artwork and are satisfied with their purchase.
3. How to Begin a Return
To request a return, please contact our customer support team at contact@quorlyn.shop within 30 days of receiving your order.
Include your order number and a brief explanation of your return request.
Do not ship any product back before receiving authorization from Quorlyn.
After your request has been reviewed and approved, our support team will provide:
A prepaid return shipping label.
Instructions for preparing and securely packaging your artwork.
A unique Return Authorization Number (RA#).
The assigned Return Authorization Number must be clearly displayed on the outside of your return package.
Following these instructions allows us to identify your shipment and process the return correctly.
Unauthorized returns may not be accepted or processed, except where applicable law requires otherwise.
4. Return Shipping and Associated Costs
Quorlyn provides free return shipping for approved returns through a prepaid return label.
Customers who receive return authorization will not need to purchase a separate shipping label when following the provided return instructions.
To complete your return correctly:
Securely package the artwork using its original packaging.
Include all accessories and components supplied with your purchase.
Attach the prepaid return shipping label provided by Quorlyn.
Clearly display your Return Authorization Number (RA#) on the outside of the package.
Follow the shipping instructions included with your return approval.
Please avoid arranging an independent return shipment without prior authorization, as this may interfere with identifying and processing your return.
5. Damaged, Defective, or Incorrect Artwork
We recognize that wall art prints require appropriate care during packaging, handling, and transportation.
If your order arrives damaged, defective, incomplete, or different from what you purchased, please notify us as soon as possible.
Examples of issues that should be reported include:
Artwork arriving torn, bent, scratched, or otherwise damaged.
Packaging showing signs of significant transportation damage.
Receiving an incorrect artwork design.
A print arriving in the wrong size or color variation.
Missing accessories, attachments, or other included components.
Receiving a product that differs materially from the item ordered.
When contacting us, please include your order number and a description of the issue.
We may request photographs of the artwork, packaging, or other relevant details to help us assess the situation.
After reviewing your request, we will determine an appropriate resolution based on the circumstances and applicable customer rights.
6. Products That Are Not Eligible for Standard Returns
Certain products are excluded from our standard return policy.
Personalized and Custom-Made Artwork
Wall art produced according to individual customer specifications, including personalized text, uploaded photographs, custom images, or other modifications beyond the standard product options.
Final-Sale and Clearance Merchandise
Products specifically identified as final sale or clearance items.
Products Damaged After Delivery
Artwork damaged after delivery through misuse, incorrect installation, improper handling, inadequate care, or other customer-caused damage.
These exclusions apply to standard returns and do not limit mandatory consumer rights or remedies available under applicable law, including those concerning defective or incorrectly supplied products.
We recommend reviewing the complete product description, specifications, and customization options before completing your purchase.
7. Exchanging Artwork for Another Product
If you would prefer a different print size, artwork design, color variation, or another available product, you may request an exchange through our standard return procedure.
Rather than processing a direct product-for-product exchange, Quorlyn requires the original item to be returned and approved before a replacement purchase is made.
The exchange process involves:
Contacting our support team to request a return.
Receiving authorization and a prepaid return shipping label.
Returning the original artwork according to the provided instructions.
Allowing the returned item to be inspected and approved.
Placing a separate order for the preferred replacement product.
Any eligible credit associated with the approved return may be applied toward your replacement purchase.
Replacement artwork is subject to current product availability, pricing, and applicable ordering conditions.
8. Inspection of Returned Products
Once your return reaches the designated return location, the artwork will undergo an inspection to verify that it meets our return requirements.
This process generally takes 3–5 business days after receipt of the returned package.
During the inspection, we may review:
The physical condition of the artwork.
Original packaging.
Included accessories and components.
Return authorization details.
Proof of purchase and applicable eligibility conditions.
After the inspection is completed, we will notify you whether your return has been approved.
If approved, your refund will be processed according to the timeframe described below.
9. Refund Approval and Processing Time
Once your return has been inspected and approved, Quorlyn will issue the applicable refund to the original payment method within 5–7 business days.
After the refund has been issued, your bank, credit card provider, or other financial institution may require an additional 3–10 business days for the refunded amount to appear in your account.
For clarity, our standard refund timeline consists of the following stages:
| Refund Stage | Estimated Time |
|---|---|
| Return inspection after receipt | 3–5 business days |
| Refund issuance after approval | 5–7 business days |
| Additional payment provider processing | 3–10 business days |
These stages are separate, and the total time required may vary depending on the financial institution or payment provider.
Refunds are issued through the original payment method rather than an alternative payment account.
If you have questions about the status of an approved refund, please contact our customer support team.
10. Important Information About Your Return
To help ensure a smooth return experience, we encourage customers to observe the following guidelines:
Submit your return request within the applicable 30-day period.
Contact Quorlyn before shipping any product back.
Keep the original packaging and included components.
Use the authorized prepaid return label.
Clearly display the assigned Return Authorization Number.
Review the eligibility requirements for personalized or final-sale products.
Include your order number when communicating with our support team.
Following the return instructions helps us review requests and process eligible refunds efficiently.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be waived.
11. Return and Refund Assistance
Our customer support team is available to help with questions about return eligibility, exchange requests, damaged artwork, and refund processing.
When contacting us regarding an existing purchase, please include your order number and relevant details so we can identify your transaction and review your request.
We aim to respond to customer inquiries within one business day. During periods of increased demand, response times may occasionally be longer.
12. Contact Quorlyn
For assistance with a return, exchange, refund, or damaged order, please contact us using the information below.
Store: Quorlyn
Website: https://quorlyn.shop/
Email: contact@quorlyn.shop
Phone: +44 7888 931903
Business Address: 101 Woodland Dr, St Albans AL4 0EN, United Kingdom
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